FAQ

1. Are these slippers official products of major sneaker brands?
No, our slippers are original designs inspired by popular sneaker culture. We are not affiliated with or endorsed by any external brands or manufacturers.

2. What sizes do you offer?
Our slippers are available in various sizes to accommodate most foot sizes. Please refer to our size guide on the product page for accurate measurements.

3. How long does shipping take?
Orders are typically delivered within 5-14 business days, depending on your location. Tracking information will be provided once your order has shipped.

4. What is your return policy?
We accept returns within 14 days of receiving your order, provided the slippers are unused, undamaged, and in their original packaging. For more details, visit our Returns Policy section.

5. How can I contact customer support?
You can reach us at solecozy.contact@onet.pl. We aim to respond to all inquiries within 24-48 hours.

6. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times may vary depending on the destination.

7. What materials are used for the slippers?
Our slippers are made from high-quality plush materials, ensuring maximum comfort, warmth, and durability.

8. Can I cancel or change my order?
If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed, changes may no longer be possible.

9. Are the colors and designs exactly as shown?
While we strive to display accurate colors and details, minor variations may occur due to screen resolutions or lighting during photography.

10. How do I care for my slippers?
We recommend hand washing your slippers with mild soap and air drying them to maintain their quality and appearance.

For any other questions, don’t hesitate to contact us at solecozy.contact@onet.pl. We’re happy to help!